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Healthcare Call Center Services
Cognizance Solutions provides reliable healthcare call center services in the USA to ensure your patients never wait on hold, calls are answered quickly, and every interaction delivers a better patient experience.
Improve Patient Interactions with Cognizance Solutions’ Healthcare Answering Service
Our healthcare call center works as an extension of your practice—answering calls promptly and following your protocols consistently.
We provide trained patient care coordinators who manage:
Inbound & outbound calls
Appointment scheduling and rescheduling
Insurance verification
Patient reminders and engagement support
With Cognizance Solutions, your phones are answered on time, every time—keeping patients satisfied and your staff stress-free.
Key Components of Our Medical Call Center Services
01.
Insurance Eligibility Verification
Insurance eligibility verification is a critical first step in revenue cycle management. We verify coverage in advance to reduce coverage-related denials and improve clean claim submissions.
02.
Appointment Confirmation & Reminders
Our call center team reduces no-show rates by making appointment reminder calls. If a patient can’t attend, we help them reschedule—saving valuable provider time and improving daily scheduling efficiency.
03.
Patient Scheduling & Re-Scheduling
Most patients schedule their visits over the phone. Efficient call handling helps retain existing patients, improves patient flow, and supports practice growth.
04.
AWV Scheduling (Annual Wellness Visits)
Our AWV schedulers are part of our population health support team. We ensure assigned patients are scheduled for Annual Wellness Visits by confirming AWV eligibility according to payer guidelines.
05.
Patient Feedback & Surveys
Patient engagement is key to improving services. We conduct periodic surveys to collect feedback, identify concerns, and help practices resolve issues early—before they impact retention.
06.
Quality Monitoring & Compliance
Our call center operations are supervised through routine audits to ensure consistent service quality, HIPAA compliance, and smooth execution of standard workflows.
FAQs – Medical Call Center Services
As a trusted extension of your practice, Cognizance Solutions ensures every patient call is handled promptly, professionally, and according to your protocol. Our trained coordinators manage inbound/outbound calls, scheduling, reminders, and insurance verification—so your team can focus on patient care.
1. What are healthcare call centers?
Healthcare call centers are outsourced support teams that handle inbound and outbound calls for medical practices. They reduce the workload on administrative staff and improve patient communication.
2. What are the benefits of a healthcare call center?
A healthcare call center helps improve patient satisfaction, reduce missed calls, lower no-show rates, and streamline scheduling and insurance verification.
3. Are medical call centers a cost-saving solution for healthcare practices?
Yes. Outsourcing call management reduces administrative burden, improves operational efficiency, and helps practices avoid staffing gaps—leading to better cost control.
4. How quickly can your call center manage changes or issues?
Our team is trained to respond quickly to scheduling updates, protocol changes, and urgent call-handling needs to ensure smooth daily operations.
Get Started with Cognizance Solutions Today!
Get started today! Let Cognizance Solutions manage your patient calls and appointments with speed, care, and HIPAA compliance.
