Privacy Policy

Effective Date: 06/06/2022
Company Name: Cognizance Solutions (Pvt) Ltd.
Location: Karachi, Pakistan

1. Introduction

At Cognizance Solutions (Pvt) Ltd., we are committed to protecting the privacy, confidentiality, and security of the personal and sensitive information we collect while providing our healthcare support services. This Privacy Policy explains how we collect, use, protect, and share information, and your rights regarding your data.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Job title

• Company name

• Identification information for employment or contracts

b. Business & Professional Information

• Healthcare practice information

• Credentials and licenses

• Insurance and payer information

• Billing and payment information

c. Sensitive Information (for healthcare providers)

• Patient data (only as authorized by clients and according to applicable regulations)

• Protected Health Information (PHI) as per HIPAA (when working with U.S. clients)

d. Technical Information

• IP addresses

• Browser type

• Device information

• Cookies and tracking data (for website analytics)

3. How We Use the Information

We use the collected information for the following purposes:

• To provide our healthcare support services (billing, credentialing, transcription, etc.)

• To manage client relationships and contracts

• To comply with legal and regulatory obligations

• To process payments and invoices

• To improve our services, website, and client experience

• To communicate with clients and respond to inquiries

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share information:

• With authorized employees, contractors, or service providers who assist us in our operations

• With healthcare providers, payers, or third parties as part of providing contracted services

• When required by law, regulation, or legal process

• With consent from the data subject, where applicable

All third parties are required to maintain confidentiality and comply with privacy and security obligations.

5. Data Security

We take appropriate administrative, technical, and physical safeguards to protect personal and sensitive information, including:

• Secure servers and data storage

• Encryption where applicable

• Access controls and employee training

• HIPAA compliance measures (for U.S. healthcare data)

6. International Data Transfers

As we serve clients primarily in the United States healthcare system, personal information may be transferred, stored, and processed outside of Pakistan, including the United States. We comply with applicable data protection laws and client agreements in handling international data transfers.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal information

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with a regulatory authority

You can contact us at any time to exercise these rights.

8. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and collect usage data for analytics. You may control cookie settings in your browser.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of our services indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Cognizance Solutions (Pvt) Ltd.
Karachi, Pakistan
Email: info@cogznace.com
Phone: +923102487347