Job Description – Customer Support Agent

Position: Customer Support Agent – Call Center
Location: Gulistan e jauhar Karachi, Pakistan 
Type: Full-time

About the Role

We need a Customer Support Agent to handle calls for USA healthcare customers. Your job will be to make patients feel heard and supported while giving them the right information. Female candidates with strong English communication skills are encouraged to apply.

Responsibilities

• Manage both incoming and outgoing calls.

• Solve patient and customer questions quickly.

• Assist with billing, insurance, or general support queries.

• Keep accurate records of interactions.

• Work with the team to improve service.

Requirements

• Strong English communication skills.

• Prior call center or healthcare experience preferred.

• Ability to stay calm under pressure.

• Friendly and professional manner.

What We Offer