Job Description – Customer Support Executive (USA Healthcare)

Position: Customer Support Executive
Location: Gulistan e jauhar Karachi, Pakistan 
Job Type: Full-time , Night Shift

About the Role

We are hiring a Customer Support Executive to handle calls and support services for our USA healthcare clients. In this role, you will talk to patients, answer their questions, and guide them through basic healthcare processes. Your goal is to make every patient feel respected and supported.

Key Responsibilities

• Answer and manage inbound/outbound calls from patients and clients.

• Provide clear and polite information in English.

• Assist patients with appointment scheduling, insurance, and billing queries.

• Record and update patient details in the system.

• Screen patients by asking basic health-related questions (if required).

• Handle patient concerns with empathy and professionalism.

• Follow HIPAA and healthcare compliance guidelines.

Requirements

• Excellent English communication (speaking, listening, and writing).

• Previous experience in healthcare or call center support preferred.

• Good problem-solving and listening skills.

• Ability to work under pressure with a calm and positive attitude.

• Basic computer knowledge .

What We Offer